Skip to content

Services · Care Plan

A research site’s website is out of date about a month after it launches

A study opens. Another stops enrolling. A new sub-investigator joins, a sponsor asks for a change, a coordinator leaves and takes the login with them. None of it is difficult, and all of it gets put off. The Care Plan is the arrangement where it simply gets done.

Monthly. Cancel with thirty days’ notice. For websites we have built or refreshed.

Every month

What is covered

  • 01

    Study pages, kept current

    New study pages, status changes and closures, made within two working days of you telling us.

  • 02

    Hosting, security and backups

    Managed hosting, software updates, daily backups and uptime monitoring. If something breaks at night, we know before you do.

  • 03

    A short monthly note

    Which studies the website is feeding, enquiries by channel, anything that changed, and one suggestion. One page, in plain language.

  • 04

    Small changes as they come up

    A new team member, a new photo, a revised paragraph. No ticket system and no quote for ten-minute jobs.

  • 05

    Quarterly Benchmark re-check

    Every three months we run the website against the Benchmark again, so it does not drift.

Outside the plan

New sections, new study landing pages with their own design, integrations and rebrands are separate pieces of work, quoted on their own. We will tell you when a request crosses that line before doing anything.

The quiet signal

An out-of-date website says something about the site

A feasibility lead who finds a study listed as enrolling that closed a year ago, or an investigator who left, draws a conclusion about how the site is run. It is an unfair conclusion and an understandable one. Keeping the website accurate is inexpensive compared with what that impression costs.

Monthly note · Study name siteMonth, year
Enquiries by study
Study A, migraine41 · up from 27
Study B, type 2 diabetes18 · steady
Study C, closed on the 14thpage kept, status updated
By channel
Search32
Physician referral link15
Flyer QR code12
What changed

New sub-investigator added. Study C closed and pointed at Study A. Software updates, backups verified, no downtime.

One suggestion

The Study B form loses people at the third question. Worth shortening before the next campaign.

Illustrative

Questions

How do we ask for a change?

An email to one address, answered by a person who knows your website.

Can our coordinator still edit the website?

Yes. The plan is there so they do not have to, not so they cannot.

We did not build our website with you. Can we join?

After a Website Refresh, yes. We need to know a website properly before promising to look after it.

Is there a minimum term?

No. Monthly, thirty days’ notice.

Usually arranged at launch

Most clients start the Care Plan the week their website goes live. If yours is already live with us, ask and we will set it up.

Or write to info@trialsfocus.com. We reply within two working days.